These Chauffeur Terms and Conditions apply to chauffeurs who register with Black Car Chauffeur Services ("we", "us") or use our chauffeur app (the "Chauffeur App"). By registering or using the Chauffeur App you agree to these terms. If you have signed a separate agreement with us, that agreement takes priority where the two differ.
Eligibility and Documents
To drive with us you must meet our minimum age requirement, hold a valid driver's license and, where required, a valid TLC license, and keep the following up to date in the Chauffeur App:
- Driver's license and TLC license.
- Vehicle registration and certificate of liability insurance.
- Vehicle inspection sticker and TLC diamond sticker, where applicable.
- A current profile photo and photos of your vehicle.
We may verify your documents and may pause your access while a document is missing, expired or under review. Tell us immediately if any license, registration or insurance policy is suspended, revoked or changes.
Your Account
Your account is for you alone. Keep your sign-in details secure and never let anyone else drive or accept trips on your account. Keep your contact, vehicle, tax and payout details accurate.
Going On Duty and Location Sharing
When you go On Duty, the Chauffeur App shares your precise location with our dispatch system every few seconds, including when the app is closed or not in use, so that we can offer you nearby trips and passengers can follow their ride. Location sharing stops when you go Off Duty or log out, so go Off Duty whenever you are not available to take trips. Our Privacy Policy explains how location data is used.
Trips
- Accept or decline trip offers in the Chauffeur App. Once you accept a trip, you are expected to complete it.
- Arrive at the pickup location on time, in the vehicle class that was booked.
- Update the trip status in the Chauffeur App at each stage of the trip.
- Follow dispatch instructions, including for waiting time, flight delays, extra stops and no-shows.
- Tell dispatch as early as possible if you cannot make a pickup.
Service Standards
- Drive safely and follow all traffic laws and TLC rules.
- Never drive under the influence of alcohol or drugs. No smoking or vaping in the vehicle.
- Dress and behave professionally, and treat passengers with courtesy and respect.
- Keep your vehicle clean, sanitized and well maintained, with standard amenities such as bottled water.
- Help passengers with their luggage.
- Keep passenger information confidential. Contact passengers only about their trip, and never solicit them for rides outside our service.
Incidents and Lost Items
Report any accident, injury, vehicle damage, safety concern or passenger complaint to dispatch right away. Hand any item left in your vehicle to dispatch so that we can return it to its owner.
Payments and Payouts
Your rates, commission and payment schedule are set out in your agreement with us or shown in the Chauffeur App. Payouts are made to the bank account or Stripe Connect account you set up in the app; Stripe's terms apply to Stripe Connect accounts. Provide accurate tax information so that we can meet our tax reporting obligations.
Suspension and Termination
We may suspend or deactivate your account if your documents lapse, if you breach these terms, or for safety reasons or repeated passenger complaints. You may stop driving with us at any time, and you can delete your account in the Chauffeur App settings.
Changes to These Terms
We may update these terms from time to time. We will post the updated terms on this page, and continuing to use the Chauffeur App after that means you accept them.
Contact
Questions about these terms? Contact us:
- By e-mail
- info@blackcarchauffeurservices.com
- By phone
- +1 718 540-8032