Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy apply to this web site and to our mobile apps for passengers and chauffeurs, described under Our Mobile Apps below. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Our Mobile Apps
We offer two mobile apps: our passenger app, for booking and managing rides (the "Passenger App"), and our chauffeur app, for chauffeurs who drive with us (the "Chauffeur App"). Both run on the LimoSphere dispatch platform, which processes app data on our behalf. Information sent between the apps and our servers is encrypted in transit. This section explains the additional information the apps collect and how it is used.
Location Data
Passenger App: with your permission, the Passenger App uses your device's precise location while the app is open, to fill in your current location as a pickup address and to show where you are on the map alongside your chauffeur's live location. It does not collect your location in the background. You can turn off location access at any time in your device settings and type addresses instead.
Chauffeur App: the Chauffeur App collects precise location data (GPS position, direction, speed and accuracy) while you are On Duty, including in the background when the app is closed or not in use. It is sent to our dispatch system every few seconds and is used to match you with nearby rides, dispatch and manage trips, show passengers and our dispatch team your live position and arrival time, and keep trip records for safety, billing and resolving disputes. Collection stops when you go Off Duty, log out or turn off location access. Location access is required to go On Duty.
Location data is shared with our dispatch team and, during a trip, with the passengers of that trip. We do not use location data for advertising.
Information Collected in the Apps
- Account details: your name, email address and phone number, and the details you use to sign in.
- Bookings: pickup and drop-off addresses, stops, dates and times, passenger and flight details, and messages you send us.
- Payments: card payments are processed by Stripe. We do not store full card numbers.
- Chauffeur details, collected in the Chauffeur App or our chauffeur registration form: driver's license and TLC license details and images, profile photo, address, vehicle information (make, model, plate number, registration, insurance certificate, inspection and TLC stickers, vehicle photos), tax information (Social Security number or EIN and business details) and bank details for payouts (bank name, account holder, account and routing numbers, void check). Payouts can also be set up through Stripe Connect.
- Photos and camera: only the photos or documents you choose to take or upload.
- Device and usage information: device model, operating system and app version, crash reports, a notification token so we can send trip updates, and analytics about how the app is used, including recordings of app sessions (screens viewed and taps) that help us fix problems.
How We Use and Share App Information
We use this information to provide rides and bookings, verify chauffeurs and meet licensing, insurance and tax requirements, process payments and payouts, send trip updates and support messages, keep passengers and chauffeurs safe, prevent fraud, and fix and improve the apps.
We share it only with: passengers and chauffeurs as needed for a trip (a passenger sees their chauffeur's name, photo, vehicle and live location; a chauffeur sees the passenger's name, phone number and trip addresses); service providers that process it on our behalf, namely LimoSphere (dispatch platform and hosting), Google Firebase (sign-in, notifications and crash reports), Google Maps (maps and address search), Stripe (payments and payouts) and PostHog (app analytics); and authorities, as described under Distribution of Information above.
Data Retention and Deletion
We keep account, trip and payment records while your account is active, and afterwards for as long as needed to provide our services, meet legal, tax and licensing obligations, and resolve disputes.
You can delete your account at any time in the app (Passenger App: Profile; Chauffeur App: Settings) or by contacting us. We then delete or anonymize your personal information, except information we must keep by law.
Your Choices
You control location, camera, photo and notification access in your device settings, and can change it at any time. Without location access the Chauffeur App cannot go On Duty, and the Passenger App asks you to type your pickup address.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
- By e-mail
- Blackcarchauffeur@gmail.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.